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User can't access Internet frm IE8 32-bit on Win7 x64

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End-User is running IE8 32-bit on Win7 Enterprise x64.  He recently had a password change, but that was about 1 week prior to the problem.  He's unable to access Internet sites; just gets 'connection could not be established.'  He can get to intranet just fine.  He can also get to Internet when in Terminal Server sessions.  I remoted in and verified the problem.  Saw nothing in the event logs.  I ran NETSH WINSOCK RESET frm an elevated cmd prompt.  Same result.  Oddly, I don't see the Connections tab under his Internet Options . Advanced.  When I logged in with my credentials, I was also missing the Connections tab - I want to check the proxy script.  I am able to access the Internet with no problems.  I ran the Troubleshooter with him logged in and it said only that it had a problem connecting to the homepage site.

I'm thinking it may be Group Policy, that I need to run GPUPDATE /FORCE.  But, I thought I'd run this by all of you to see what I might be missing.



Mike

south-central Nebraska


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