Internet Explorer Not Working - either from start menu or directly from program files.

Hi ALFisher,

Thank you for posting your query in the Microsoft Community Forums.

Internet Explorer helps you connect to the world. Nowadays, virtually everything can be done on the Internet from the comfort of your home. You have an issue with Internet Explorer not working.It can be difficult when something that is important to you does not work as expected. It is pretty simple and we are here to help you fix the issue. We will work as a team and get this sorted out.

Please answer these questions-

1)What is the exact error message when you try to open Internet Explorer?

2)What is the error message when you try to install updates for Internet Explorer?

3)    Is this issue limited to Internet Explorer?

4)    Have you made any other changes on the computer prior to the issue?

I would like more information regarding the issue.

Method 1-

You need to first check as to which version of Internet Explorer is installed on the computer.

Refer the link-

Which version of Internet Explorer am I using?

http://windows.microsoft.com/en-IN/internet-explorer/which-version-am-i-using#ie=ie-8

The article applies to Windows XP as well. Do get back to us and let us know.

Method 2-

I would have you run the fixits-

Fix Internet Explorer add-on problems when IE hangs or freezes

http://support.microsoft.com/mats/ie_freezes_or_crashes/en-us

Fix Internet Explorer issues to make IE fast, safe and stable

http://support.microsoft.com/mats/ie_performance_and_safety/en-us

Now, try to access Internet Explorer. Check if the issue persists.

Method 3-

I would have you try logging into Safe Mode with networking.

Refer the link-

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

Note: Make sure you get the computer back to Normal Mode after performing all the troubleshooting steps.

You need to select “Safe Mode with Networking” instead of “Safe Mode”.

You can also try running a virus scan in Safe Mode with Networking only after installing the scanner in the Normal Mode.

Refer the link-

http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The antivirus will try to repair bad sectors on the hard drive damaged by virus. Any data present on these sectors might be lost in the process.

Additionally, I would have you refer the articles for reference-

Fix your hijacked web browser

http://www.microsoft.com/security/pc-security/browser-hijacking.aspx

What is browser hijacking?

http://www.microsoft.com/security/resources/hijacking-whatis.aspx

Do let us know if you need further assistance. We will be happy to help. We, at Microsoft strive towards excellence and provide our customers with the best support.

Thanks.