Hello,
Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0
Problem signature:
P1: 6.1.7601
P2: MissingWinningComponentKey
P3: x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7601.17712_none_13095307d8d4641c
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Logs\CBS\CbsPersist_20130127093404.cab
C:\Windows\Logs\CBS\CbsPersist_20130127125436.cab
C:\Windows\Logs\CBS\CbsPersist_20130127152227.cab
C:\Windows\Logs\CBS\CbsPersist_20130128055516.cab
C:\Windows\Logs\CBS\CbsPersist_20130128091415.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\System32\LogFiles\Scm\SCM.EVM
C:\Windows\Logs\CBS\FilterList.log
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 3e8f6a9d-69ba-11e2-9e05-001fd022ef7e
Report Status: 0
Fault bucket , type 0
Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0
Problem signature:
P1: 6.1.7601
P2: MissingWinningComponentKey
P3: x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7601.17712_none_13095307d8d4641c
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Logs\CBS\CbsPersist_20130127093404.cab
C:\Windows\Logs\CBS\CbsPersist_20130127125436.cab
C:\Windows\Logs\CBS\CbsPersist_20130127152227.cab
C:\Windows\Logs\CBS\CbsPersist_20130128055516.cab
C:\Windows\Logs\CBS\CbsPersist_20130128091415.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\System32\LogFiles\Scm\SCM.EVM
C:\Windows\Logs\CBS\FilterList.log
C:\Windows\Temp\WERF508.tmp.hdmp
C:\Windows\Temp\WERF557.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7601_43b787bc5325882d3799bd1ef8b4a5db9799e3_cab_0a69f5a4
Analysis symbol:
Rechecking for solution: 0
Report Id: 3e8f6a9d-69ba-11e2-9e05-001fd022ef7e
Report Status: 4
Fault bucket , type 0
Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0
Problem signature:
P1: 6.1.7601
P2: MissingWinningComponentKey
P3: amd64_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7601.17712_none_6f27ee8b9131d552
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Logs\CBS\CbsPersist_20130127093404.cab
C:\Windows\Logs\CBS\CbsPersist_20130127125436.cab
C:\Windows\Logs\CBS\CbsPersist_20130127152227.cab
C:\Windows\Logs\CBS\CbsPersist_20130128055516.cab
C:\Windows\Logs\CBS\CbsPersist_20130128091415.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\System32\LogFiles\Scm\SCM.EVM
C:\Windows\Logs\CBS\FilterList.log
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 35bed219-69ba-11e2-9e05-001fd022ef7e
Report Status: 0
Fault bucket , type 0
Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0
Problem signature:
P1: 6.1.7601
P2: MissingWinningComponentKey
P3: amd64_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7601.17712_none_6f27ee8b9131d552
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Logs\CBS\CbsPersist_20130127093404.cab
C:\Windows\Logs\CBS\CbsPersist_20130127125436.cab
C:\Windows\Logs\CBS\CbsPersist_20130127152227.cab
C:\Windows\Logs\CBS\CbsPersist_20130128055516.cab
C:\Windows\Logs\CBS\CbsPersist_20130128091415.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\System32\LogFiles\Scm\SCM.EVM
C:\Windows\Logs\CBS\FilterList.log
C:\Windows\Temp\WERBBDF.tmp.hdmp
C:\Windows\Temp\WERC0CF.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7601_924243efd2c166573d2b445b77c37ecb4ef52e6_cab_042dc4a5
Analysis symbol:
Rechecking for solution: 0
Report Id: 35bed219-69ba-11e2-9e05-001fd022ef7e
Report Status: 4
After windows update 2008 R2 64bit sp1 i get error with IE 9 installation:
IE_main.log output:
00:00.000: ====================================================================
00:00.156: Started: 2013/01/28 (Y/M/D) 08:10:10.748 (local)
00:00.234: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.327: Command line: "C:\Users\administrator.ENKOS\Downloads\IE9-Windows7-x64-enu.exe"
00:00.374: INFO: Setup installer for Internet Explorer: 9.0.8112.16421
00:00.452: INFO: Previous version of Internet Explorer: 8.0.7601.17514
00:00.593: INFO: Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.639: INFO: ...and 9.1.0.0...
00:00.702: INFO: Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.764: INFO: iexplore.exe version check success. Install can proceed.
00:00.842: INFO: Trying to extract ID: 7006 (0) as "IE9-neutral.Extracted.cab"
00:04.056: INFO: Trying to extract ID: 5006 (0) as "IE9-support.cab"
00:04.867: INFO: Operating System: Windows Server: 6.1.7601 (Service Pack 1)
00:04.976: INFO: Windows 7 operating system detected.
00:05.085: INFO: Service pack major: 1
00:05.148: INFO: Service pack minor: 0
00:05.273: INFO: Service pack name: Service Pack 1
00:05.444: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:12.074: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:12.168: INFO: No reboot policy and supplemental files successfully downloaded and extracted for use.
00:12.277: INFO: No reboot logic message NrApiStart(0), lParam=0x001964c0 returned 0x00000000.
00:12.683: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:12.776: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:12.854: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE97AA0.tmp\IE9-neutral.Downloaded.msu
00:13.088: INFO: Launched package installation: C:\Windows\system32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE97AA0.tmp\IE9-neutral.Downloaded\Windows6.1-KB982861-x64.cab /quiet /norestart
06:22.280: INFO: Process exit code 0x00000BC9 (3017) [The requested operation failed. A system reboot is required to roll back changes made. ]
06:22.483: ERROR: Neutral MSU installation failed (exit code = 0x00000bc9 (3017)).
06:22.686: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00000bc9 returned 0x00000000.
06:22.873: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
06:23.092: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
06:23.450: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
06:26.305: INFO: Setup exit code 0x00000BC9 (3017) [The requested operation failed. A system reboot is required to roll back changes made. ]
06:26.430: ERROR: Checking version for C:\Program Files\Internet Explorer\iexplore.exe: Failed. (Couldn't get File Version Info size.)
06:26.602: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE97AA0.tmp
06:26.836: INFO: Unable to remove directory C:\Windows\TEMP\IE97AA0.tmp, marking for deletion on reboot.
06:26.929: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.141: Started: 2013/01/28 (Y/M/D) 10:24:16.028 (local)
00:00.297: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.375: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x64.exe" /WU
00:00.453: INFO: Setup installer for Internet Explorer: 9.0.8112.16421
00:00.546: INFO: Previous version of Internet Explorer: 8.0.7601.17514
00:00.687: INFO: Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.765: INFO: ...and 9.1.0.0...
00:00.843: INFO: Maximum version on which to run IEAK branding is: 9.1.0.0...
00:01.030: INFO: iexplore.exe version check success. Install can proceed.
00:01.326: INFO: Trying to extract ID: 7006 (0) as "IE9-neutral.Extracted.cab"
00:03.370: INFO: Trying to extract ID: 5006 (0) as "IE9-support.cab"
00:04.150: INFO: Operating System: Windows Server: 6.1.7601 (Service Pack 1)
00:04.836: INFO: Windows 7 operating system detected.
00:05.367: INFO: Service pack major: 1
00:05.476: INFO: Service pack minor: 0
00:05.554: INFO: Service pack name: Service Pack 1
02:20.292: INFO: Windows Update user chose to install.
02:20.370: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
02:20.433: INFO: No reboot policy and supplemental files successfully downloaded and extracted for use.
02:20.589: INFO: No reboot logic message NrApiStart(0), lParam=0x004d6500 returned 0x00000000.
02:21.322: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
02:21.384: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
02:21.493: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE9B5D8.tmp\IE9-neutral.Downloaded.msu
02:21.743: INFO: Launched package installation: C:\Windows\system32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE9B5D8.tmp\IE9-neutral.Downloaded\Windows6.1-KB982861-x64.cab /quiet /norestart
03:12.646: INFO: Process exit code 0x80004005 (-2147467259) [Unspecified error ]
03:12.724: ERROR: Neutral MSU installation failed (exit code = 0x80004005 (2147500037)).
03:12.802: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x80004005 returned 0x00000000.
03:12.927: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
03:13.083: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
03:13.551: INFO: Setup exit code 0x80004005 (-2147467259) [Unspecified error ]
03:13.738: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE9B5D8.tmp
03:14.191: INFO: Unable to remove directory C:\Windows\TEMP\IE9B5D8.tmp, marking for deletion on reboot.
03:14.300: INFO: Released Internet Explorer Installer Mutex
Fault bucket , type 0Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0
Problem signature:
P1: 6.1.7601
P2: MissingWinningComponentKey
P3: x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7601.17712_none_13095307d8d4641c
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Logs\CBS\CbsPersist_20130127093404.cab
C:\Windows\Logs\CBS\CbsPersist_20130127125436.cab
C:\Windows\Logs\CBS\CbsPersist_20130127152227.cab
C:\Windows\Logs\CBS\CbsPersist_20130128055516.cab
C:\Windows\Logs\CBS\CbsPersist_20130128091415.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\System32\LogFiles\Scm\SCM.EVM
C:\Windows\Logs\CBS\FilterList.log
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 3e8f6a9d-69ba-11e2-9e05-001fd022ef7e
Report Status: 0
Fault bucket , type 0
Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0
Problem signature:
P1: 6.1.7601
P2: MissingWinningComponentKey
P3: x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7601.17712_none_13095307d8d4641c
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Logs\CBS\CbsPersist_20130127093404.cab
C:\Windows\Logs\CBS\CbsPersist_20130127125436.cab
C:\Windows\Logs\CBS\CbsPersist_20130127152227.cab
C:\Windows\Logs\CBS\CbsPersist_20130128055516.cab
C:\Windows\Logs\CBS\CbsPersist_20130128091415.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\System32\LogFiles\Scm\SCM.EVM
C:\Windows\Logs\CBS\FilterList.log
C:\Windows\Temp\WERF508.tmp.hdmp
C:\Windows\Temp\WERF557.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7601_43b787bc5325882d3799bd1ef8b4a5db9799e3_cab_0a69f5a4
Analysis symbol:
Rechecking for solution: 0
Report Id: 3e8f6a9d-69ba-11e2-9e05-001fd022ef7e
Report Status: 4
Fault bucket , type 0
Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0
Problem signature:
P1: 6.1.7601
P2: MissingWinningComponentKey
P3: amd64_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7601.17712_none_6f27ee8b9131d552
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Logs\CBS\CbsPersist_20130127093404.cab
C:\Windows\Logs\CBS\CbsPersist_20130127125436.cab
C:\Windows\Logs\CBS\CbsPersist_20130127152227.cab
C:\Windows\Logs\CBS\CbsPersist_20130128055516.cab
C:\Windows\Logs\CBS\CbsPersist_20130128091415.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\System32\LogFiles\Scm\SCM.EVM
C:\Windows\Logs\CBS\FilterList.log
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 35bed219-69ba-11e2-9e05-001fd022ef7e
Report Status: 0
Fault bucket , type 0
Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0
Problem signature:
P1: 6.1.7601
P2: MissingWinningComponentKey
P3: amd64_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7601.17712_none_6f27ee8b9131d552
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Logs\CBS\CbsPersist_20130127093404.cab
C:\Windows\Logs\CBS\CbsPersist_20130127125436.cab
C:\Windows\Logs\CBS\CbsPersist_20130127152227.cab
C:\Windows\Logs\CBS\CbsPersist_20130128055516.cab
C:\Windows\Logs\CBS\CbsPersist_20130128091415.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\System32\LogFiles\Scm\SCM.EVM
C:\Windows\Logs\CBS\FilterList.log
C:\Windows\Temp\WERBBDF.tmp.hdmp
C:\Windows\Temp\WERC0CF.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7601_924243efd2c166573d2b445b77c37ecb4ef52e6_cab_042dc4a5
Analysis symbol:
Rechecking for solution: 0
Report Id: 35bed219-69ba-11e2-9e05-001fd022ef7e
Report Status: 4